"A fish rots from the head down," according to an ancient proverb. In this first installment of a multi-part podcast, Kevin discusses and defines "institutional bad faith" in the context of insurance claims, discusses the significant costs and sets the stage for identifying specific claim management practices which can serve like a red cape to a charging bull before an active bad faith plaintiffs' bar.
In a subsequent podcast, the Claims Coach will identify specific risk mitigation strategies to lower the likelihood and enhance the defensibility of any institutional bad faith claims that plaintiffs may try to advance.