Why Ego is the Enemy in Counsel Selection Tussles with Insureds

Claim professionals occasionally clash with policyholders and brokers over selection of defense counsel. Unfortunately, the term "panel counsel" as often become a pejorative term in the eyes of insureds and brokers. In certain cases, policyholders and brokers might make a strong push to install off panel counsel and override and insurers desire to select the defense attorney, even when there is no coverage question or conflict of interest controversy. This installment of the Claims Coach addresses the situation and ways to remove ego from the equation in order to reach a reasoned, compromise approach.